FAQ

You can start as a complete beginner. The curriculum is structured from fundamentals (timeline, cuts, pacing) to advanced workflows (sound design, color, export settings). If you already edit, you can jump ahead using the module map and use support to validate your workflow.

Most learners progress steadily with 3–5 hours/week. For faster results, plan 6–8 hours/week (including practice exports). If you’re short on time, prioritize one focused exercise per week and keep a consistent routine rather than long, irregular sessions.

• Beginner track: 3–5 hrs/week
• Portfolio track: 6–8 hrs/week
• Intensive sprint: 10+ hrs/week

We support major bank cards and common online payment options depending on your region. If a payment fails, try a different card, disable VPN/ad blockers, and ensure your bank allows online/foreign transactions.

• Cards: Visa / Mastercard (region-dependent)
• Receipt: sent to the email you provide at checkout
• Billing support: available via our support form

Refund eligibility depends on the product type and how much content has been accessed. If you think you qualify, submit a request with your purchase email, approximate purchase time, and reason. We’ll review and respond with next steps.

• Include: email used for purchase + order details
• Explain the issue: access, billing, expectations, technical limits
• Response target: typically within 1–2 business days

Yes—selected programs include a digital certificate after you complete required modules and submit a final assignment. Certificates are issued to the name you provide, so double-check spelling in your profile.

Please verify these steps:

• Log in with the same email used at checkout.
• Try another browser or an incognito window.
• Disable extensions that can block scripts (ad blockers, privacy tools).
• Check your network/VPN; switch to a stable connection.

If it still fails, submit a support request with a screenshot of the page and your device/browser version.

Lessons focus on transferable editing principles first. Where we show tools, we typically use mainstream NLE workflows (cuts, audio, color, exports). If you use a different editor, you can still follow along by mapping steps to your interface.

Receipts are delivered to your email after successful checkout. If you didn’t receive one, check spam/junk folders and confirm the email address used during purchase. You can also request a resend via the question form below.